Outsourced teams,
built around your business.
Three core service lines — customer support, software development, and custom workforce solutions. One operating model: we build the team, run the operation, and own the performance. You get the output without the overhead.
How our services work.
Whatever the role or service line, the underlying model is the same.
You define the work
We map it during discovery — workflows, KPIs, tools, tone.
We build the team
Recruitment, screening, hiring, contracting — all on us.
We train them on your stack
Your processes, your software, your customers, your standards.
We run the operation
Team leads, QA, scheduling, reporting — included.
You own the outcome
Daily reporting, weekly reviews, monthly business reviews.
We own the performance
The team works for your business; we make sure it performs.
Customer Support & Call Center
A full support operation, without the operation.
Multilingual customer-facing teams handling inbound, outbound, dispatch, and back-office support work. We build the team, train them on your tools, run the floor, and report into your business — so you scale support volume without building a support department.
Who it's for
Logistics and transportation companies handling dispatch and customer service at volume. E-commerce and retail businesses with seasonal peaks and high contact rates. SaaS and tech companies that need Tier 1 and Tier 2 support coverage. Any business where customer experience scales linearly with team size — and where doing that in-house has gotten too expensive or too slow.
What's included
- Inbound customer service across phone, email, and chat
- Outbound sales, retention, and follow-up
- Dispatch and logistics coordination
- Ticket and back-office handling
- Multilingual coverage (English plus regional languages)
- 24/7, follow-the-sun, or shift-based coverage
- Team leads, QA, and floor management
- Daily reporting and weekly performance reviews
Software Development
Engineering capacity, on tap.
Senior and mid-level developers integrated into your engineering workflow. Hire one engineer to fill a gap, or stand up a full dedicated squad — without the local recruitment timeline, the relocation costs, or the long-term commitment of a domestic hire.
Who it's for
SaaS and tech companies with growing roadmaps and constrained hiring pipelines. Established businesses building or modernizing internal software. Agencies that need flexible capacity for client work. Founders who want to ship faster without taking on early-stage hiring risk.
What's included
- Frontend, backend, and full-stack engineers
- DevOps and cloud infrastructure (AWS, GCP, Azure)
- QA and test automation
- Mobile (iOS / Android) and web application development
- Long-term dedicated teams or fixed-scope project delivery
- Direct integration into your tooling (Slack, Linear, GitHub)
- Optional team leads and engineering management
Custom Workforce Solutions
If you can define the role, we can staff it.
Everything outside customer support and software development. Finance ops, data entry, content moderation, virtual assistance, HR support, research, lead generation, marketplace operations — anything that's repeatable, scalable, and currently eating bandwidth from your core team.
Who it's for
Operations-heavy businesses where back-office work has grown faster than the team handling it. Companies with specific repeatable workflows that don't justify a full in-house function. Leaders who want to free their core team from work that should be standardized but never quite gets there.
What's included
- Role design (we help define what "good" looks like)
- Recruitment and training
- Documentation of standard operating procedures
- Team leadership and quality control
- Reporting tailored to the work being done
Common questions.
Tell us what you're trying to scale.
A 30-minute discovery call is enough for us to understand the role, the volume, and the constraints — and to come back with a tailored proposal within one business day.