Royal Blue Services is seeking a mature, dedicated, and responsible individual to join our team as a customer service representative. You will be working on behalf of BH Xpress, providing transportation and logistics services to our drivers and customers in the USA market.
We are looking for individuals who are motivated, disciplined, and optimistic, and who are prepared to invest in themselves and their careers. You will be part of a positive, supportive workplace with opportunities for professional growth and recognition, and you will be expected to contribute to the success of our company by building strong, meaningful relationships with our customers and drivers.
This job requires constant verbal and written communication with English-speaking customers and drivers, and we are only considering applicants with perfect C2 level English proficiency. You will need to be able to multitask and handle a high volume of calls and requests, while maintaining a professional and friendly demeanor.
This is a challenging and rewarding role with the potential to make a significant impact on the lives and livelihoods of the drivers who rely on us for work. If you are looking for an opportunity to make a difference and take on a serious and important responsibility, we encourage you to apply.
Requirements:
- Strong communication skills, including with non-native English speakers
- Multitasking ability
- Attention to detail
- Ability to work well under pressure
- Ability to calm down irate customers and drivers and resolve difficult situations
- Professional and friendly demeanor
- Ability to type at least 50 words per minute and basic computer knowledge
- Ability to build and maintain meaningful relationships with customers and drivers, by being personable, professional, and showing empathy
- Strong critical thinking and decision making skills