Dispatcher – Royal Blue Services / BHX Logistics

Location: Sarajevo (In-Office, Bosnia and Herzegovina)
Schedule: 2:00–10:00 PM or 3:00–11:00 PM
Compensation: 2,000–2,700 BAM per month
Start Date: ASAP

What You’ll Do

This is a strategic, relationship-driven role. As a Dispatcher, you are the bridge between BHX’s operations and the drivers who keep freight moving. Your success depends on your ability to build trust, communicate clearly, and help each driver reach their goals—while maintaining strong operational standards.

You will manage an assigned group of drivers by understanding their earnings goals, preferences, and real-life constraints. Some drivers need to be home by the weekend; others want to maximize miles and income. Your role is to help balance those needs through thoughtful planning, clear communication, and ongoing guidance.

This means:

Having honest, direct conversations
Setting and reinforcing clear expectations
Providing tough feedback when necessary

You will help drivers adjust their dispatch preferences so loads align with their goals—while still ensuring company profitability and consistency.

This is not a load-booking role. Our internal platform handles bidding automatically. You operate like a strategist: monitoring outcomes, guiding your fleet, and making real-time adjustments.

When brokers respond with offers, you’ll use logic, tact, and influence to close the right deal—whether that means persuading a broker to choose us or helping a driver understand why a load makes sense.

Great dispatchers don’t hide behind screens. They lead from the front, manage emotions under pressure, and make sure drivers aren’t just moving freight—but moving forward.

Responsibilities

Manage shipments from booking through delivery
Build trust, accountability, and consistency with assigned drivers
Coach drivers on earnings goals, preferences, and long-term success
Communicate confidently with brokers and drivers
Resolve delays, breakdowns, and unexpected issues calmly and effectively
Monitor performance and continuously adjust strategy

Our Culture: How We Grow and Why It Matters

At Royal Blue Services, our “why” is simple but intentional:

To empower the ambitious to rise.

Rising doesn’t happen by accident. It requires growth—and growth requires a mindset open to learning, feedback, reflection, and accountability.

That’s why we invest heavily in our people.

We invest in:

Clear processes and protocols
Structured onboarding and paid training
Ongoing coaching, one-on-ones, and feedback
Alignment around not just what we do, but how and why we do it

Delivering great service to drivers, customers, and partners isn’t just about execution.
It’s about mindset, ownership, humility, and consistency.

A growth mindset sits at the center of all ten of our core values.

One way we intentionally support that growth is through our company book club.

For over two years, our team has read nonfiction books on leadership, communication, negotiation, emotional intelligence, and personal responsibility—not for inspiration alone, but for application.

Reading together helps us:

Reflect on how we lead and communicate
Stay receptive to feedback—both positive and critical
Build stronger emotional connections through empathy and appreciation
Continuously raise our personal and professional standards

Our book club isn’t about reading more books.
It’s about growing together—so we can empower each other to rise.

This role is best suited for someone who values self-development, accountability, and continuous improvement, not just a paycheck.

Our Core Values

We believe good people build great teams. Skill matters—but character matters more.

Our core values are not slogans. They are standards we hire, coach, and hold each other accountable to—especially in a high-responsibility role like dispatch.

Integrity Above All – Do the right thing, even when it’s uncomfortable
Take Ownership – Take responsibility and work the problem without excuses
Be Disciplined – Follow standards and execute consistently
Growth Mindset – Stay coachable, curious, and open to feedback
Stay Humble – Listen, learn, and respect every role
Bring Enthusiasm – Show up with energy, optimism, and intention
Deliver Happiness – Create positive experiences through empathy and appreciation
Stand Together – Communicate openly and support the team
Drive Innovation – Improve systems and challenge outdated thinking
Dream Big – Set ambitious goals and push beyond comfort

When the right people come together—driven, humble, disciplined, and aligned—there’s no limit to what Bosnia and Herzegovina can achieve.

Requirements

Fluent English (C1+ level)
Strong interpersonal and communication skills
Calm under pressure and emotionally steady
Ability to influence and negotiate
Strategic thinker with big-picture awareness
Disciplined, reliable, and consistent

What We Offer

Paid Training (1 Month): Structured, in-office onboarding
Professional Environment: Modern workspace and supportive leadership
Growth & Development: Continuous coaching and advancement opportunities
Strong Team Standards: Motivated teammates who take ownership
Stability & Respect: Clear expectations, consistent pay, and earned trust

Dispatcher