What You’ll Do
This is a strategic, relationship-driven role — you’re the bridge between BHX’s operations and the drivers who make it all happen. Your success depends on your ability to build trust, communicate clearly, and help each driver reach their goals while protecting the company’s operational standards.
You’ll spend much of your day managing your assigned drivers — understanding their earnings goals, preferences, and personal constraints. Some may need to be home by the weekend; others want to maximize miles and pay. Your job is to help them balance those needs through smart planning, communication, and guidance.
That means rolling up your sleeves: having honest conversations, setting clear expectations, and occasionally delivering tough feedback. You’ll help drivers adjust their dispatch preferences in our system so loads match their goals — while still ensuring the company’s profitability.
This isn’t a “load booking” role — our internal platform handles the bidding automatically. Instead, you operate like a strategist: monitoring results, guiding your fleet, and making adjustments in real time. When a broker calls back with an offer, you’ll use tact, logic, and influence to get the deal done — whether that means persuading a broker to choose us or a driver to take a load at the right rate.
A great dispatcher doesn’t hide behind screens — they lead from the front. You’ll influence outcomes, manage emotions, and make sure your drivers are not just moving freight, but moving forward.
Responsibilities
Manage Shipments: Oversee daily freight movements from booking to delivery.
Build Relationships: Develop trust and accountability with your assigned drivers.
Guide & Coach Drivers: Help drivers align their preferences, earnings, and lifestyle goals.
Negotiate & Communicate: Speak confidently with brokers and drivers to secure strong results.
Solve Problems Fast: Address delays, breakdowns, and unexpected issues calmly and effectively.
Monitor Results: Track performance and continuously adjust strategy to improve outcomes.
THE ROYAL BLUE STANDARD
At Royal Blue Services, we believe that good people build great teams, and we actively look for winners in life. We know that success off the court translates into the best employees on the court. The Royal Blue Standard is about more than skill — it’s about character. We look for people who show discipline in their work, take ownership without excuses, communicate with clarity and respect, and chase growth with humility and hunger. We value those who dream big, act with integrity, and embody the mindset that progress comes from constant improvement. Because when the right people come together — driven, humble, and united by purpose — there’s no limit to what Bosnia and Herzegovina can achieve.
Requirements
Fluent English (C1+ level): You communicate clearly and confidently with U.S. partners.
Strong interpersonal skills: You can build rapport, handle tension, and lead with empathy.
Calm under pressure: You stay focused and professional when challenges stack up.
Influence & negotiation: You know how to get buy-in from both drivers and brokers.
Strategic thinker: You see the bigger picture and anticipate what’s next.
Disciplined & consistent: You follow through, stay reliable, and hold high standards.
What We Offer
Paid Training (1 Month): In-office onboarding designed to build confidence and skill from day one.
Professional Environment: Modern workspace, supportive team, and performance-driven culture.
Growth & Development: Continuous coaching, feedback, and advancement opportunities.
Team Standards: You’ll work alongside motivated, reliable teammates who take ownership of their craft.
Stability & Respect: Clear expectations, consistent pay, and leadership that rewards discipline and results.