Customer Care / Logistics Support Coordinator

Royal Blue Services / BHX Logistics

Location: Sarajevo (In-Office, Bosnia and Herzegovina)
Schedule: 2:00–10:00 PM or 3:00–11:00 PM
Compensation: 1,800–2,300 BAM per month
Start Date: ASAP

What You’ll Do

This is a fast-paced, operations-focused role where you serve as a primary point of contact between drivers, customers, and logistics partners. You will manage multiple priorities in real time—handling calls, messages, and updates—while ensuring shipments stay on track and every interaction reflects professionalism, clarity, and care.

You’ll spend your shift balancing communication, coordination, and problem-solving. This role requires strong emotional control, attention to detail, and the ability to stay composed when issues arise.

A typical shift looks like:

40% — Managing communication: Answering calls, responding to messages, and resolving questions
40% — Coordinating operations: Tracking shipments, assisting drivers, and keeping customers informed
20% — Handling pressure: De-escalating issues, fixing problems, and restoring order when things go wrong

This role is ideal for someone who enjoys helping others, thrives in a structured environment, and takes pride in keeping things running smoothly.

Responsibilities

Handle incoming calls, messages, and emails from customers and drivers promptly and accurately
Assist drivers with pickup details, delivery issues, and real-time support
Provide customers with timely updates and manage expectations professionally
Take ownership of issues and follow them through to resolution
Keep systems updated with accurate shipment and communication details
Maintain calm, clarity, and a positive tone—even in high-pressure situations

Our Culture: How We Grow and Why It Matters

At Royal Blue Services, our “why” is simple but intentional:

To empower the ambitious to rise.

Rising doesn’t happen by accident. It requires growth—and growth requires a mindset open to learning, feedback, reflection, and accountability.

That’s why we invest heavily in our people.

We invest in:

Clear processes and protocols
Structured onboarding and paid training
Ongoing coaching, one-on-ones, and feedback
Alignment around not just what we do, but how and why we do it

Delivering great service to drivers and customers isn’t just about answering calls or following steps.
It’s about mindset, ownership, humility, and consistency.

A growth mindset sits at the center of all ten of our core values.

One way we intentionally support that growth is through our company book club.

For over two years, our team has read nonfiction books on leadership, communication, emotional intelligence, negotiation, and personal responsibility—not for inspiration alone, but for application.

Reading together helps us:

Reflect on how we communicate and serve others
Stay receptive to feedback—positive and critical
Build stronger emotional connections through empathy and appreciation
Continuously raise our personal and professional standards

Our book club isn’t about reading more books.
It’s about growing together—so we can empower each other to rise.

This role is best suited for someone who values reliability, self-development, accountability, and continuous improvement, not just a job.

Our Core Values

We believe good people build great teams. Skill matters—but character matters more.

Our core values are not slogans. They are standards we hire, coach, and hold each other accountable to—especially in customer-facing roles.

Integrity Above All – Do the right thing, even when it’s uncomfortable
Take Ownership – Take responsibility and follow issues through to resolution
Be Disciplined – Execute consistently and respect processes
Growth Mindset – Stay coachable, curious, and open to feedback
Stay Humble – Listen, learn, and respect every role
Bring Enthusiasm – Show up with positive energy and presence
Deliver Happiness – Create positive experiences through empathy and appreciation
Stand Together – Communicate openly and support the team
Drive Innovation – Look for better, more efficient ways to work
Dream Big – Believe in progress and aim higher than what’s comfortable

When the right people come together—disciplined, humble, and aligned—there’s no limit to what Bosnia and Herzegovina can achieve.

Requirements

Fluent English (C1+ level) with clear, confident communication
Strong multitasking ability while maintaining accuracy and focus
Emotional intelligence and empathy in customer interactions
Ability to remain calm, logical, and solution-focused under pressure
Strong attention to detail across systems, messages, and follow-ups
Reliable, disciplined, and accountable work habits

What We Offer

Paid Training (1 Month): Structured, in-office onboarding to prepare you for real operations
Professional Setup: Clear systems, modern workspace, and team support
Growth & Development: Continuous coaching and advancement opportunities
Strong Team Standards: Work alongside dependable teammates who take ownership
Stability & Respect: Clear expectations, consistent pay, and leadership that values performance

Customer Service Specialist