Operations Coordinator
Location: Sarajevo · In-Office
Hours: 3:00–11:00 PM
Compensation: 2,500–3,000 BAM/month
Start: ASAP
Most job posts sound the same. This one doesn’t.
Royal Blue Services runs US logistics operations from Sarajevo on behalf of our client, BHX Logistics — an American carrier and freight broker with over 100 vehicles on the road. We’ve been doing this for 7 years. You’d be joining our operations team as an RBS employee supporting BHX’s customers and drivers.
The team is 25 people. We run a monthly book club — here are five of the books we’ve read together:
Never Split the Difference — negotiation from a former FBI hostage negotiator. Changed how our team handles difficult customer calls.
Legacy — how the New Zealand All Blacks built the most winning culture in sports history. Shaped how we think about standards and holding each other accountable.
Start with Why — leading with purpose, not just process.
Shoe Dog — Phil Knight’s story of building Nike from nothing. We’re building something too.
Linchpin — stop being replaceable. Start becoming indispensable.
That’s five out of two years’ worth. The people here take their growth seriously. If that excites you, keep reading. If it doesn’t, this probably isn’t the right fit.
This isn’t a script-reading job. To succeed here, you need:
Negotiation. Customers will call when their freight is late and their business is on the line. You’re the one who keeps that relationship intact.
Composure. Frustrated customers, unresponsive drivers, situations with no obvious answer — you stay clear-headed through all of it.
Multitasking. Multiple live situations at once, each with a different problem and a different deadline. You don’t drop any of them.
Natural English. Our client’s customers are American dispatchers and warehouse managers. They can tell in ten seconds if you’re reading from a script. You need to sound like you belong on the same team — not like you’re working from overseas.
Your shift will be a mix of live calls, driver coordination, customer updates, and problem-solving. Some hours are steady. Some are chaos. You need to be good at both. And when a problem lands on your desk, it stays yours until it’s resolved. You’ll have a team around you, but the ownership is yours.
That’s a high bar. Here’s how we back it up.
Paid training. Weekly coaching. Call reviews. Real professional development — not a quarterly review, actual weekly investment in making you better at what you do.
This is US-facing work. The skills you build here — negotiation, crisis management, client relations — are globally marketable. Most customer service roles in Sarajevo don’t develop you this way.
Now here’s something most employers won’t tell you.
Gartner projects that 20–30% of customer service agents will be replaced by AI by 2026. Up to 80% of routine customer service work is expected to be automated. Most companies are ignoring this. We’re not.
We’re training our people to master AI tools, build relationships that can’t be automated, and develop a professional brand — on LinkedIn, in the industry, by name — that makes them valuable no matter where they work. Your career shouldn’t depend on any single employer or any single technology.
We’d rather build people who are future-proof than pretend the future isn’t coming.
When our people get better, the company grows. When the company grows, compensation, security, and opportunity grow with it. People who started in entry-level roles here have moved into team leads and senior positions. That path is real if you are.
We don’t have room for people who’ve decided good enough is good enough. There are plenty of jobs for that.
This isn’t one of them.