What You’ll Do
This is a fast-paced role — you’re the point of contact between our drivers, customers, and logistics partners, balancing multiple priorities at once. You’ll juggle calls, messages, and updates in real time, ensuring shipments stay on track and every customer interaction reflects professionalism and care.
Here’s the reality of the shift:
40% — Managing communication: answering calls, resolving questions, and providing updates.
40% — Coordinating operations: tracking shipments, assisting drivers, and keeping customers informed.
20% — Handling pressure: calming upset callers, fixing problems, and restoring order when things go wrong.
Responsibilities:
- Manage Communication: Handle calls, messages, and emails from customers and drivers quickly and accurately.
- Assist Drivers: Provide pickup details, help with delivery issues, and ensure drivers have the information they need.
- Support Customers: Deliver updates, manage expectations, and handle concerns with professionalism.
- Solve Problems: Take ownership of issues and follow them through to resolution.
- Stay Organized: Keep systems updated and ensure shipment details are entered correctly.
- Deliver Service Excellence: Maintain calm, clarity, and a positive tone — even under pressure.
THE ROYAL BLUE STANDARD
At Royal Blue Services, we believe that good people build great teams, and we actively look for winners in life. We know that success off the court translates into the best employees on the court. The Royal Blue Standard is about more than skill — it’s about character. We look for people who show discipline in their work, take ownership without excuses, communicate with clarity and respect, and chase growth with humility and hunger. We value those who dream big, act with integrity, and embody the mindset that progress comes from constant improvement. Because when the right people come together — driven, humble, and united by purpose — there’s no limit to what Bosnia and Herzegovina can achieve.
Requirements:
- Fluent English (C1+ level): Clear, confident communication with U.S.-based partners.
- Multitasking ability: Handle several requests at once without losing accuracy or focus.
- Emotional intelligence: Communicate with empathy, patience, and professionalism.
- Composure under pressure: Stay logical and solution-focused during stressful moments.
- Strong attention to detail: Ensure accuracy across messages, data, and follow-ups.
- Reliable and disciplined: Consistent performance, ownership, and accountability.
What We Offer:
- Paid Training (1 Month): In-office onboarding designed to prepare you for real operations.
- Professional Setup: Structured systems, modern workspace, and team support.
- Growth Culture: Continuous feedback, coaching, and opportunities for advancement.
- Team Standards: Work with disciplined, dependable teammates who take pride in their work.
- Stability & Respect: Clear expectations, consistent pay, and leadership that values high performance.